Adam people require the flexibility to manage their money on their own terms. Adam’s digital services have been designed to connect you to your advisers, as your money and your circumstances evolve.

Our online banking service, Adam Online, is accessible across all desktop and tablet devices. Adam Mobile, our mobile banking app, will keep you connected, wherever you are. Adam Online provides you with a clear view of your wealth – from accounts and loans to money markets and investments. With the capability to make transfers and payments, manage standing orders and direct debits, Adam Online keeps you continuously in touch and in control of your wealth.

To ensure a truly seamless and personal service, our online messaging service will connect you to your key Adam contacts, allowing for messages and attachments to be sent without the need for further encryption. Cutting edge and versitile, Adam’s digital services will empower and connect you to your wealth.




A UK banking first, AdamID draws on the latest technology to engage the user’s IOS OR Android smartphone as an authentication device, providing prompt access to Adam Online and allowing for the approval or rejection of online payments.

Slick and seamless, AdamID has been designed to maximise your security and protection. With AdamID, every time you log in or make a payment to a new payee, you will be prompted to confirm this on your smartphone with just one tap.

Easy to Use

AdamID completely eliminates the need for a card reader device – putting you in charge of your accounts, wherever you are. To use AdamID, all an Adam Online user will need is a compatible smartphone and their Adam Mobile username and password. Simply adjust the settings of the Adam Mobile App, and AdamID will be enabled.


  • What is AdamID?

    AdamID is our new secure and easy-to-use way to log into Adam Online and authorise transactions. Eliminating the need for an additional device, your mobile phone simply replaces the need to use a card reader. We all have our mobile phones readily available so it makes sense to use this as a secure means of logging on to Adam Online and to authorise payments to new beneficiaries.


    How do I register for AdamID?

    You will need to be registered for Adam Mobile and have an email address registered with us to take advantage of AdamID. Log into Adam Mobile and go to ‘Settings’ on the bottom menu bar and tap ‘AdamID enrolment’. Follow the simple steps to set yourself up and to make your mobile phone your personal security device. 


    How do I log in with AdamID?

    The process is simple and can be done in three easy steps:

    • Enter your username
    • Enter  your password (this is the same as your mobile password)
    • Respond to the message sent to your mobile phone and you will be securely logged in to Adam Online. Depending on the strength of your signal it may take a few seconds for the message to arrive on your phone.


    What is a ‘One Time Password’?

    If your phone does not have a mobile data or Wi-Fi connection you will need a one time password to log in to Adam Online. Follow the normal log in process by entering your username and password. We will try to send a message to your mobile phone for up to a minute. Our system will realise that you have not received the message, following which we will prompt you to enter a One Time Password. This is generated using the Adam Mobile app and tapping the ‘Create One Time Password’ button. 



Innovative and flexible, Adam Online is designed to connect you with your wealth, wherever you are.

Wealth Overview – providing a bird’s eye view of your wealth, from accounts, to borrowing and investments

Alerts – tailored to your preferences, email and text message alerts on balances and transactions to put you in charge of your wealth

Messaging – removing the need for encryption – even for attachments - secure messaging connects you, in real time to your Adam advisers

Paperless – access your account history and view transactions online and switch off paper-based statements

Payments – manage direct debits and standing orders and make single and bulk payments on a domestic and international scale

Travel – order travel currency, sterling or Traveller’s Cheques direct to your door

Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.

Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer. 

Download Trusteer Rapport

Read more on staying safe online

Access the Adam Help Centre for comprehensive help and support online, designed to help you make the most of our service. Exceptionally convenient, Adam 24 is on hand seven days a week, 365 days a year for your day-to-day banking needs – whether requesting balances, cards enquiries, or dealing with payments and transfers and basic lending requests.  

Our Online Banking support service and our Digital helpdesk team are available to assist with queries relating to our digital services. Our dedicated Fraud experts are also on hand to offer advice and support if and when you may need it.


Adam Online is generally available to clients aged 18 years and over with an Adam account.


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