Don't Become ANother Victim
How you can keep your money safe
We already use sophisticated technology and work hard to identify unusual activity to help keep your money safe. As part of our commitment to protecting your account, we are also going to be introducing some additional security measures.
For example, we are increasing security when making payments via Adam 24 and prompting you to stop and think before making payments within Adam Online. We have also recently introduced complete Face ID technology and Fingerprint authentication across our digital services and have increased security when logging into Adam Mobile.
However, if you are also on the lookout and know how to keep your money safe, together we can reduce fraud and stop scams.
- Think twice before you make payments and ALWAYS make sure you trust the recipient.
- ALWAYS read our warnings when making payments through Adam Online and Adam Mobile.
- ALWAYS check your bank statements for strange payments.
- If you’re making an investment, ALWAYS check the firm is authorised by the Financial Conduct Authority
- NEVER give out your PIN or Adam Online login details – anyone who asks for these is a fraudster.
- NEVER agree to move your money to a ‘safe account’ – anyone asking you to do so is a fraudster.
- NEVER give your debit or credit card to anyone claiming to be from the Bank or Police – we will never send a courier for these.
- NEVER click on a link within an email to an ‘Adam Online’ login page. We will never include such links in our emails.
- ONLY allow remote access to your devices if you have initiated the access – never allow anyone to access your devices as a result of an unsolicited email, text or phone call.
- HANG UP if you are concerned a caller is not who they claim to be. You will not offend a genuine caller and calling back from a different phone to a trusted number guarantees your security.
- Do not be TRICKED into thinking a number displayed on your phone or email address in your inbox is genuine – fraudsters can SPOOF phone numbers and email addresses so they look real.
- LISTEN to your INSTINCTS – if something does not feel or sound right, do not give away your personal information.
- Carry out a SECOND CHECK via a different communication method to verify whether something is genuine before giving out information or sending funds.
- NOTHING is as urgent as it seems – only a scammer will PRESSURE you into making a payment
- AVOID paying for goods with payments direct from your account – use trusted methods like an Adam Black Card, PayPal, Google Pay or Amazon Pay.
- THINK twice when you receive a link via email, text or social media – make sure it is from someone genuine and if you have ANY doubts, do not click on it as it could download malware.
- To help you identify whether an email from us is GENUINE, we will always include two pieces of identifiable information such as your salutation, your private banker’s name or your ‘person key’ (which starts with 77 and can be found in the bottom right hand corner of most of our emails).
- Young people are increasingly being approached by ‘friends’ to pay money in and out of their account. MAKE SURE any children and grandchildren are aware of the dangers of being targeted as money mules.
HOW TO STAY SAFE ONLINE
- Be wary about personal information you or your family post on social media and ensure you check all privacy settings.
- Create passwords using three random words and use numbers and special characters so it is easy to remember but hard to guess.
- Have a unique password for every website you use.
- Install reputable security software on your devices and check it regularly to stop criminals being able to use ‘malware’ to steal your personal details and access your online transactions.
- Back up your data regularly using an external device or cloud storage service.
- Secure your devices with a screen lock.
‘Spoofing’ phone numbers and email addresses so they appear genuine is one of the most common methods used by fraudsters to trick their victims.
SET UP A ‘CHALLENGE WORD’ TODAY
You can ask us to set up a ‘challenge word’ of your choice which you can then ask anyone calling you who claims to be from the Bank to confirm. If they are unable to provide the correct answer, you will know it is a fraudster.
Please speak to your private banker or call Adam 24 on 0131 278 3777 to arrange for this to be done.
WE NEED TO BE ABLE TO CONTACT YOU QUICKLY
We need to hold up to date contact details for you so we can:
- call you straight away if we see any suspicious activity on your account.
- text you one time passcodes for any online purchases made with your Adam debit, credit or charge cards.
You can check and update your mobile number:
- via the ‘services’ section within Adam Online
- by calling Adam 24 on 0131 278 3777
- by speaking to your private banker.
How you could be scammed
Scammers may use a variety of sophisticated techniques to try and trick you into parting with your money and anyone can be caught out.
This type of scam is called phishing. The sender attempts to trick you into giving out information like your bank account or credit card numbers and passwords.
This type of scam is called vishing. Someone may call you to ask for a payment or personal information like your bank details or PIN. Sometimes these scammers will know something about you and seem quite plausible.
This type of scam is called smishing. Scammers will either text you asking for your bank details or encourage you to click on a link or call a phone number.
Scammers pretend to be from a legitimate organisation, such as a member of our fraud team, the Police, or HMRC and try to convince you to transfer funds or send money to a ‘safe account'.
Scammers pose as an organisation that you are due to pay and tell you there has been a change of bank account details. Instead of paying your bill, the money then goes direct to the criminal’s account.
Scammers fake romantic intentions and try to extort money.
Advance Fee Scams
Scammers promise a share of a large sum of money, in return for up-front payments.
Scammers offer goods at ‘too good to be true’ prices.
Courier Card Scams
Scammers pose as a courier sent from the Bank or Police to trick you into handing over your debit or credit card and PIN.
Scammers ask you to send money for what appears to be a legitimate investment with a high rate of return.
Scammers pay for goods or services using a fraudulent cheque which is made out for a higher amount than the actual value. The fraudster is then reimbursed for the alleged excess amount before the cheque is returned unpaid.
Scammers make unexpected offers like free pension reviews and pressure you into making a quick decision about changing your pension arrangements.
Fallen Victim To A Scam
Fraud is big business and unfortunately an ever-increasing number of people are being tricked into parting with their money through a variety of sophisticated scams.
If the worst should happen and you think you’ve been a victim of fraud or a scam, please contact us as soon as possible. We will do all we can to try and recover the money you have lost.
We have made significant investment in our systems to help prevent fraud.
70% of calls made to Adam 24 are already protected by voice biometrics.
FURTHER TIPS AND GUIDANCE
Further advice about how you can protect yourself can be found at: