We are here to help
coronavirus and our services
coronavirus questions and answers
Q. Are there any other ways of contacting Adam apart from using Adam 24 or calling the switchboard?
A. Yes. Instead of calling our Adam 24 team, please:
- use Adam Online for all day to day banking transactions
- contact your private banker, or any other adviser who supports you, directly with any queries you may have
- use our secure messaging service within Adam Online to contact our team and we will respond as soon as possible
- email your name and phone number to email@example.com and we will respond to all queries as soon as possible. Please ensure you do not include any sensitive information or payment instructions in your email.
Adam Online provides a safe and secure way to carrying out your day to day banking. If you have not yet registered, please email firstname.lastname@example.org and we will arrange to set you up.
Further ways of contacting us can be found at adambank.com/contact.
Q. I have booked a holiday but cannot travel. I did not take out travel insurance but I paid for my trip using my Adam Black Card. Will I be covered?
A. If you paid for your trip using your Adam Black Card, you should call Allianz Global Assistance as follows:
- Customer Service - 0131 549 8667 (9am to 6pm Mon – Fri and 9am to 1pm Sat)
- Claims - 0131 549 8668 (9am to 5pm Monday – Fri)
- Emergency Medical Assistance - 020 7477 2110
Q. I have booked a holiday but cannot travel. I did not take out travel insurance but I paid for my trip using my Adam Gold Card/Adam Classic Card. Will I be covered?
If you paid using your Adam Gold Card or Adam Classic Card, this will not cover you for your trip. We suggest you contact the travel provider with whom you booked your travel to discuss what options are available to you.
Q. Can you increase the limit on my overdraft/Adam Black Card/Adam Gold Card/Adam Classic Card?
A. We are doing everything possible to support our clients during this time and will be happy to discuss increasing your limits as appropriate, subject to status. Please contact your private banker to discuss.
Q. Are you going to be shutting your offices?
A. Our offices are currently closed. Should this change, we will update adambank.com/incidents with details.
Q. I want to meet my banker or other adviser. How can I do this?
A. Our bankers and other advisers are available for meetings over the phone or video conferencing. Please contact them to agree arrangements.
Q. What will happen if I need to access my items that are stored in your safe custody service?
A. Our offices are now closed and it is not possible to access safe custody items at this time. We apologies for any inconvenience. In case of emergency, please contact your private banker.
Information last updated 14/04/2020
Beware of fraudsters attempting coronavirus-related scams
Fraudsters are sending out coronavirus-themed phishing emails to trick people into opening malicious attachments or revealing sensitive personal and financial details.
Emails purporting to be from medical or government research organisations should be treated with caution.
Vishing is fraudulent contact made by phone.
Be alert to bogus calls linked to coronavirus as these could be from fraudsters who claim they are from organisations such as the Bank, the Police, an official health organisation or a company that you trust.
Fraudsters are targeting those who are ill or self-isolating by offering to do their shopping. The fraudster will ask for their victim’s card and PIN to enable them to purchase the groceries but will use this to access the victim’s account. Of course, the groceries will never arrive.
Protect your business from coronavirus-related scams
With remote working increasingly common, remember that anywhere your staff work is an extension of your workplace. It's therefore especially important for employees to be aware of the need to maintain security and that fraudsters are exploiting the spread of the coronavirus to facilitate various types of fraud and cybercrime.
Fraudsters pose as a creditor or supplier and advise you that because of the coronavirus outbreak their company’s bank details have changed and that you should update the sort code and account number you hold.
Bogus emails, claiming to be from a senior member of staff, such as a Director, CEO or Chairman, are sent to the accounts team requesting an urgent payment.
The fraudster will often claim that an urgent payment is needed due to exceptional circumstances, such as the spread of coronavirus.