Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.
If you have any concerns, please call our dedicated Fraud team anytime on 020 7770 0015 or speak to your key adviser.
- Select category
- (Common scams)
- Courier card scam
- Overpayment fraud
- Cash point fraud
- Plastic card fraud
- Online shopping
- (Protecting yourself from fraud)
- The basics
- Card Fraud
- Cheque Fraud
- Identity theft
- Investment fraud
- Online and social media fraud
- Telephone fraud
- Useful links
Social Media Fraud
Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.
We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.
Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:
- Antivirus – helps to stop threats by scanning your computer and looking for suspicious files
- Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
- Rapport – locks down the connection between your machine and us. Rapport checks our site is genuine, and stops your data going to counterfeit sites
If you are PC user, you can download Rapport if you are using Windows XP or above, and any of the following browsers:
Microsoft Internet Explorer · Mozilla Firefox · Google Chrome
If you are a Mac user, you can download Rapport if you are using OS X 10.8 and above (Intel only) and one of these browsers:
Safari · Mozilla Firefox
For full details of supported operating systems and browsers, please visit the Trusteer website.