Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.

If you have any concerns, please call our dedicated Fraud team anytime on 020 7770 0015 or speak to your key adviser.


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Stay safe


Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.

Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:

  • Antivirus – helps to stop threats by scanning your computer and looking for suspicious files
  • Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
  • Rapport – locks down the connection between your machine and us. Rapport checks our site is genuine, and stops your data going to counterfeit sites


For full details of supported operating systems and browsers, please visit the Trusteer website.


PC Users

If you are PC user, you can download Rapport below



Mac Users

If you are a Mac user, you can download Rapport below


News and


  • Beware of Unsolicited Investment Calls

    • Fraud
    • News
    • Adam Banking
    29 Jul 2016
    Image of city building Investors have been warned by the Financial Conduct Authority (FCA) to be vigilant when taking out investment products and selecting investment providers.
  • Fraud Focus – Executive Impersonation

    • Fraud
    • News
    • Adam Banking
    06 Apr 2016
    Image of city building Companies industry-wide are being targeted by fraudsters purporting to be employees - often in senior roles – and requesting that payments are made to a named beneficiary.
  • Fraud Focus – Hacked Email Scam

    • Fraud
    • News
    • Claire-Marie Smith
    06 Jan 2016
    Image of city building There have been industry reports that fraudsters are hacking email accounts in order to obtain money from unwitting victims. Targeted individuals will receive a message from a known email address requesting that a payment is made or existing payment details are amended.