Feedback

Feedback is key to enhancing the Adam and Company experience. We take any dissatisfaction regarding our service seriously and manage all client concerns in a timely and efficient way. See our Complaints Policy
 

Online Dispute Resolution (ODR)

If you:

(a)   are resident in the EU;

(b)   have purchased a product or service online from a trader established in the EU; and

(c)   are unable to get your complaint resolved satisfactorily,

you can contact the European Commission by accessing the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr. 

To use this service you will need the following information:

(a)   email address: odrplatform1@adambank.com

(b)   our name: Adam & Company.

The ODR platform will then send your complaint to the FOS for an independent review.