Adam 24
0131 278 3777
We are available to receive your calls from 7am to 10pm Monday to Friday and 9am to 5pm at weekends and bank holidays. If your query is urgent you can email adam24@adambank.com outside of these hours. We anticipate that call volumes may be high which might lead to lengthy call queues at times so, where possible, please:
- Continue to use Adam Online for day to day banking.
- Use our secure messaging service within Adam Online to contact our team and we will respond to all queries as soon as possible.
- Email your name and phone number to adam24@adambank.com and we will respond to all queries as soon as possible within one hour. Please do not include any sensitive information or payment instructions in your email.
- Use our new chat function on adambank.com for any general queries you may have.
Adam Online provides a safe and secure way to carrying out your day to day banking. If you have not yet registered, please email digitalhelpdesk@adambank.com and we will arrange to set you up.
Adam Digital Helpdesk
0131 278 0888
(7am to 10pm monday to friday and from 9am to 5pm at weekends and bank holidays)
Adam Card Services
0131 278 3888
(7am to 10pm monday to friday and from 9am to 5pm at weekends and bank holidays)
Adam Dealing Desk
020 7293 0766
(8am to 6pm Monday to Friday)
Adam Fraud Prevention Team
020 7770 0015
(8am to 8pm monday to friday and from 9am to 5pm at weekends and bank holidays)
Adam Concierge (for Adam Black cardholders only)
020 7479 1324
or email adamconcierge@tengroup.com
Adam Black Card Travel Insurance
(provided by Allianz Global Assistance)
Emergency Medical Assistance
020 7477 2110
(8am to 8pm Monday to Friday and from 9am to 5pm at weekends)
If you don’t currently have access to Adam Online, please email your name and telephone number to digitalhelpdesk@adambank.com who can arrange to set you up.
GENERAL ENQUIRIES
0131 225 8484
Adam
Offices
Our offices continue to be closed
You can however contact us by phone
Monday to Friday: 9.30am to 4.30pm
Feedback
Feedback is key to enhancing the Adam and Company experience. We take any dissatisfaction regarding our service seriously and manage all client concerns in a timely and efficient way. See our Complaints Policy
Online Dispute Resolution (ODR)
If you:
(a) are resident in the EU;
(b) have purchased a product or service online from a trader established in the EU; and
(c) are unable to get your complaint resolved satisfactorily,
you can contact the European Commission by accessing the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.
To use this service you will need the following information:
(a) email address: odrplatform1@adambank.com
(b) our name: Adam & Company.
The ODR platform will then send your complaint to the FOS for an independent review.
