Contact us

 

Adam 24 0131 278 3777

Adam 24

0131 278 3777

We are available to receive your calls from 7am to 10pm Monday to Friday and 9am to 5pm at weekends and bank holidays.  If your query is urgent you can email adam24@adambank.com outside of these hours.  We anticipate that call volumes may be high which might lead to lengthy call queues at times so, where possible, please:

  • Continue to use Adam Online for day to day banking.
  • Use our secure messaging service within Adam Online to contact our team and we will respond to all queries as soon as possible.
  • Email your name and phone number to adam24@adambank.com and we will respond to all queries as soon as possible within one hour. Please do not include any sensitive information or payment instructions in your email.
  • Use our new chat function on adambank.com for any general queries you may have.

Adam Online provides a safe and secure way to carrying out your day to day banking. If you have not yet registered, please email digitalhelpdesk@adambank.com and we will arrange to set you up.

 

 

Adam Digital Helpdesk

0131 278 0888

(7am to 10pm monday to friday and from 9am to 5pm at weekends and bank holidays)

 

Adam Card Services

0131 278 3888

(7am to 10pm monday to friday and from 9am to 5pm at weekends and bank holidays)

 

Adam Dealing Desk

020 7293 0766

(8am to 6pm Monday to Friday)

 

Adam Fraud Prevention Team

020 7770 0015

(8am to 8pm monday to friday and from 9am to 5pm at weekends and bank holidays)

 

Adam Concierge (for Adam Black cardholders only)

020 7479 1324

or email adamconcierge@tengroup.com

Adam Black Card Travel Insurance

(provided by Allianz Global Assistance)

Customer Service

0131 549 8667

 

(9am to 6pm Monday to Friday and 9am to 1pm Saturday)

Claims

0131 549 8668

 

(9am to 5pm Monday to Friday)

Emergency Medical Assistance

020 7477 2110

 

(8am to 8pm Monday to Friday and from 9am to 5pm at weekends)

 

If you don’t currently have access to Adam Online, please email your name and telephone number to digitalhelpdesk@adambank.com who can arrange to set you up.

GENERAL ENQUIRIES

0131 225 8484

Adam

Offices

Our offices continue to be closed

You can however contact us by phone
Monday to Friday: 9.30am to 4.30pm

adam_contact_edinburgh

Edinburgh

6-8 George Street, Edinburgh, EH2 2PF

Our office continues to be closed
You can however contact us by phone
Monday to Friday  9.30am to 4.30pm

DIRECTIONS 
0131 225 8484

adam_contact_london

London

6 Adelaide Street, London, WC2N 4HZ

Our office continues to be closed
You can however contact us by phone
Monday to Friday  9.30am to 4.30pm

DIRECTIONS 
020 7839 4615

adam_contact_glasgow

Glasgow


238 West George Street, Glasgow, G2 4QY

Our office continues to be closed
You can however contact us by phone
Monday to Friday  9.30am to 4.30pm

DIRECTIONS 
 0141 226 4848

adam_contact_aberdeen

Aberdeen


6th Floor, 2 Marischal Square, Broad Street, Aberdeen, AB10 1BL

Our office continues to be closed
You can however contact us by phone
Monday to Friday  9.30am to 4.30pm

DIRECTIONS 
 01224 261870

Feedback

Feedback is key to enhancing the Adam and Company experience. We take any dissatisfaction regarding our service seriously and manage all client concerns in a timely and efficient way. See our Complaints Policy
 

Online Dispute Resolution (ODR)

If you:

(a)   are resident in the EU;

(b)   have purchased a product or service online from a trader established in the EU; and

(c)   are unable to get your complaint resolved satisfactorily,

you can contact the European Commission by accessing the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr

To use this service you will need the following information:

(a)   email address:

(b)   our name: Adam & Company.

The ODR platform will then send your complaint to the FOS for an independent review.